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Frequently Asked Questions

Here are the questions we are asked most often. Don't see your question answered here? Just contact us. We'll be happy to answer your questions.

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Care & Maintenance

Why won't the water spots on my marble or travertine clean up?
This is one of the must common care concerns encountered by owners of marble, limestone, travertine and other calcium based stone. These stones are acid sensitive. Acid will literally dissolve micro pits into the stone surface. The result is what used to be a flat reflective surface is now pitted and unable to reflect light properly.
As this is not dirt, but missing stone, cleaning it has little effect. The spots may appear to disappear immediately after cleaning, but re-appear as the surface dries. This phenomenon is caused by water remaining in the micro pitted area and reflecting light off the liquid surface as long as it is damp.
Be aware, that if cleaned with an acidic cleaner the cleaner itself may be contributing to the problem.
There are two options to fixing this problem. MARBLELIFE Chicago offers a marble polish suitable to remove minor etches. A minor etch is defined as one that you can see, but cannot feel when you run your fingers over the etch mark. If you can feel them, you are going to need a MARBLELIFE Chicago stone craftsman to hone the damage and restore the stone surface again.
The marble polish can be ordered through our Chicago location at 866-967-4642 or online at www.marblelife.com/products.html. The product you are looking for is GOLD PLUS GLOSS RESTORER (soon to be re-labeled and marketed as MARBLELIFE MARBLE POLISH). This unique product provides a means to quickly address minor spots as needed.
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